Processing Time
We process all orders within 3 days after the order is placed.

Delivery Time
Once shipped, your order will typically arrive within 5–10 days.

Shipping Fees
Free shipping for orders over $40.
For orders under $40, a flat shipping fee of $5.80 applies.

Order Cancellation
If you contact us promptly after placing your order and it has not been shipped yet, we can cancel it and issue a full refund.
Orders cannot be canceled once they have been shipped.

Responsibility Disclaimer
The courier is responsible for delivering your package. If the tracking information shows the package as delivered but you have not received it, we recommend contacting the courier directly for further assistance.

Please note that we are not responsible for lost packages due to factors beyond our control, such as incorrect shipping information provided by the customer, courier delivery errors, or packages being stolen after delivery.
Please double-check your shipping details carefully before submitting your order.

If you have any questions, feel free to reach out to us via email: toysweetieshop@outlook.com

Thank you for shopping with us!